Chase Manhattan mortgage company
Chase Manhattan Mortgage company has helped millions of Americans realize the
dream of home ownership. The company is one of the largest mortgage originators
and servicers and is a key component of JP Morgan Chase, the nation’s
third-largest bank. Chase Manhattan Mortgage company manages thousands of paper
documents each day. Charged with the task of updating the company’s document
management system, Rick Duff, Chase Manhattan Mortgage company’s manager of
software development and imaging, deployed a technology solution to meet the
company’s growing content management requirements. With the help of , Chase now
scans more than 2.5 million documents per month, a significant order of
magnitude over the legacy technology capability that limited processing to
750,000 documents.
The Challenge Chase Manhattan Mortgage company developed Quest, its
first document management system in-house in 1992 using a variety of
applications. These included applications custom developed in the C and Visual
Basic programming environments, the Informix database application and Plexus’
optical/storage management product for storing and retrieving multimedia data
objects. In 1999 the company added ImageFIRST Office, Plexus’ integrated
software solution providing document image processing (DIP), computer output to
laser disk (COLD), production and ad hoc workflow, and document management
technologies. The systems supported the company’s loan default divisions and
converted customer financial documents into images, enabling customer service
representatives to immediately access customer account information.
The Solution Chase Manhattan Mortgage company chose Ascent Capture
software and Adrenaline scanner controller boards for its next- generation
system. Ascent Capture offered faster, more accurate document deskew and a wide
range of other image enhancement options. Its production-oriented architecture,
user interface and proven stability made it well suited for Chase’s large and
rapidly growing operation.
The Bottom Line “The cost improvements are significant. Chase has lowered the
company’s software and hardware expenses and reduced scanning charges from 10
cents to 6 cents per page,” Duff said. “The company also reduced its staffing
requirements due to the system’s ease of use. Chase Manhattan Mortgage company
staff can now prep documents for scanning more quickly and spend less time on
manual indexing. As a result, Chase has been able to scan 40 percent more
documents using the same equipment.
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Chase Manhattan mortgage company
“The prior solution used ICR for automated indexing, but its lack of image
cleanup features led to error rates of almost 50 percent, which required costly
manual intervention. Skewed documents were the biggest issue,” Duff said. “Our
bar codes were also obscuring important information. It was obvious that
changes had to be made because we were scanning 100,000 new mortgage documents
per day and growing fast.”
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